For Tenants

Tools to Help Tenants

Maintenance Requests

* Before submitting a maintenance request please first see if any of the following information is helpful in resolving the issue.

We want to resolve each and every maintenance item as quickly and efficiently as possible and your help to do so is a necessary part of that. If it is difficult to get a hold of you, you don’t return calls, your contact information is wrong, or you don’t keep appointments then your maintenance items will naturally become less of a priority and eventually canceled noting the reason why.

Thank you for helping us help you.

Here are some common issues people submitted maintenance requests for. If one of them is the issue you are having please click on it to see a possible simple fix that you need to check first:

Frequently Asked Questions (Current Tenants)

We automatically enroll you into a group liability insurance policy. It’s required of all our tenants and it costs you only $10.50 per month. It provides you with extra protection incase you accidentally cause damage to the property, for example fire or flood. It is NOT a replacement for your own renters insurance. You are strongly encouraged to still get your own renters insurance to protect your own personal belongings, being displaced from the property and other common things covered by renters insurance (talk to your own insurance agent for exact coverage and details of your own policy). This additional liability coverage that we require is automatic and protects you from incidents that renters insurance does not cover. See details about it here: http://www.appfolio.com/notice-of-insurance

To request approval for an ESA or Service Animal there are some forms you and your doctor need to fill out and turn in. Please understand that the rental industry has been over run with fraud when it comes to these requests. Many people think that calling their pet an emotional support animal is simply a way to get around the rules. The fact is, it is fraud and it is illegal. Because so many people do this it makes things much more difficult for those that have true medical needs. As defined by the law, these people must have a physical or mental impairment which substantially limits one or more major life functions and they need their animal to help them perform those major life functions. Because so many people have been committing fraud by illegally saying they need an ESA, when in reality it’s just a pet, we have to do our due diligence before we can approve your request.

To get an animal approved you need to fit the definition of handicapped as defined by the law: “Handicap” means, with respect to a person –

(1) having a physical or mental impairment which substantially limits one or more of such person’s major life activities
(2) having a record of having such an impairment, or
(3) being regarded as having such an impairment, but such term does not include current, illegal use of or addiction to a controlled substance.

If you fit that definition you and your doctor need to fill out some forms that can be provided to you, signing your names that you fit the definition. Your doctor will then be contacted by our office to verify the information and then you will be informed if your request has been approved. The animal is not allowed at the property until this process is completed and approval has been granted.

If your lease is expiring, or you are month to month, you need to email the office, or submit a notice of move out from your online portal, giving at least a 30 day notice and informing us of the exact date that will be your last day. If you do not know an exact date for your move out, then you are not able to give a proper notice to move. Please also review the Checkout Form in the tenants section of this website.

Email the office and let us know of the situation so we can give you the paperwork and instructions of how to proceed and what to expect. It is not a problem but it will be your responsibility to find someone to take over your lease. Their application will need to be approved by our office and they will need to sign a new lease once they are approved. You will also need to review the Checkout Form in the tenants section of this website.

What is written in your lease takes precedence over anything written here. On our standard lease rent is late after the 1st. You have a grace period through 5:00pm on the 5th. After the grace period there is always a late fee. The best thing you can do if you need to pay after the 5th is send an email or text to the office BEFORE THE 5TH. Let us know what date it will be paid and then follow through with your promise. Communication is key. You will still be charged a late fee but as long as you communicate beforehand, follow through with your promises – paying in a reasonable time, and pay your late fee then it’s usually not a big deal. Without communication or if you don’t follow through with your promises then we can only assume the worst and we will proceed on those assumptions. If you are going to pay by 5pm on the 5th then there is no need to notify the office.

Frequently Asked Questions (New Tenants)

No. For legal and liability reasons we can not have you move halfway in. Either you are moving in or you are not. If you want to move in earlier than originally planned, we can see if the property will be available, and if it is, we will need to charge you rent for those extra days that you want to start moving in.

We do not issue keys for most of our rental homes. They have a keypad lock on the front door that you will be able to program and change the code on anytime you want. The evening before your move in date, if your rent has been paid, you will receive an email with your move in codes and information. To get this email at the scheduled time, you will need to make sure your rent is paid before the end of the day (5pm) the business day before your move in date. (For example, if you are moving in Monday morning you need to have your account balance paid by 5pm on Friday.)

The fastest and best way to get a regular, non-emergency, maintenance issue resolved is to log into your portal and follow the prompts there to report it. You can do this on our phone app or on a computer. You can also upload pictures with it if needed. Pictures are always extra helpful. If you call, email, or text in your maintenance issue you will be asked to go to your portal and submit the issue there. Please do not submit duplicate maintenance requests for the same issue or submit a maintenance request for non-maintenance issues.

Yes. We have a great system for doing that. Email the office and ask for instructions for paying with cash. You will then get an email with a barcode that you can use at any 7-11 store to pay your rent with cash. They’ll give you a receipt and, if you then log into your portal, you’ll be able to instantly see your account has been updated, showing your rent is paid. Save the barcode and use it anytime in the future.

We don’t usually know. Kasteel Property Management does not own or manage community mailboxes. They are owned and opertated by the post office. If you ask we will direct you to find out from the post office. You might want to try testing which mailbox your key works on but asking the post office might be a more sure way to find out.

If you live in a community where a key is needed for your mailbox and the previous tenant did not leave it (usually in a kitchen drawer or on the counter), you will need to contact the post office to get a new one. Those mailboxes are owned and operated by the post office so we can not help you with it. Usually there is not a fee for getting a new key if you tell them you just moved in. If there is still a fee we can charge the previous tenants security deposit for loosing it and then give you a credit towards your rent, but only if you send us a receipt within one week of your move in date. Emailing the receipt is the best way to turn it in. Just make sure your name and address is on it with a description of what it is for.

Usually there is a program button on the motor inside the garage to remotely reset and program the outside keypad. Look up a manufacturer video on YouTube for how to program it. We do not know what the current code is so we will not be able to give it to you.

Frequently Asked Questions (Prospective Tenants)

We review credit, criminal background, verify employment and income, and check with previous landlords.

We aren’t looking for a particular credit score as much as we are looking to see that you pay your bills, that you’re not currently having financial difficulties, and that there are not people trying to collect money from you that aren’t getting paid.

Yes, if you do not qualify on your own, we might still consider your application with a co-signer. The co-signer would need to apply too and, if approved, be willing to sign the lease with you and will be responsible for all terms of the lease with you.

Typically, if there are no difficulties in approving your application, we will require the first months rent (prorated) and the security deposit, as advertised on the listing, plus $10.50 liability insurance coverage.

No. If this is something you need we will determine that the cost of living there is too high for you to afford.

$0. Because we do not charge an application fee we do require certain things before we will run your application though.

  1. You need to have toured the property.
  2. Each adult needs to have submitted a complete and individual application with a current pay stub and picture ID.
  3. Your preferred move in date needs to be within one week of when the property is available.

Within 24 hours, but usually the same day you submit it. If your application is incomplete, all adults have not submitted individual applications, or we are missing requested documentation, your application will be delayed and other applications can be moved ahead of yours.

Yes, but please understand that our industry has been over run with fraud when it comes to these requests. Many people think that calling their pet an emotional support animal is simply a way to get around the rules. The fact is, it is fraud and it is illegal. Because so many people do this it makes things much more difficult for those that have true medical needs. As defined by the law, these people must have a physical or mental impairment which substantially limits one or more major life functions and they need their animal to help them perform those major life functions. Because so many people have been committing fraud by illegally saying they need an ESA, when in reality it’s just a pet, we have to do our due diligence before we can approve your request.

To get an animal approved you need to fit the definition of handicapped as defined by the law: “Handicap” means, with respect to a person –
(1) having a physical or mental impairment which substantially limits one or more of such person’s major life activities
(2) having a record of having such an impairment, or
(3) being regarded as having such an impairment, but such term does not include current, illegal use of or addiction to a controlled substance.

If you fit that definition you and your doctor need to fill out some forms that we can provide, signing your names that you fit the definition, and return them to our office to request that your animal be approved. We will then contact your Doctor to verify the information and then we will inform you if your request has been approved with your application. If you decide to apply you can request those forms by emailing info@kasteelproperty.com. Then upload the completed forms when filling out the application for the property you are interested in.

Yes, although Housing requires an inspection and they will only do their inspection when the home is vacant. So if you are interested in a place for rent but people are still living there, then it is not available yet. In that case, you will need to check back once the people living there have moved out (it’s availability date) and see if it’s still for rent.

You need to be prepared to pay the deposit when you apply. Once you fill out an application you will get an answer within 24 hours (usually the same day). If approved, you will be given a link to sign the lease and pay the deposit electronically. This needs to be done right away so we can take the home off the market and to prevent someone else from signing up for it. The rent can be paid any time before your move-in date but the deposit needs to be paid right away. If you are not ready to sign the lease and pay the deposit then please do not apply until you are.

No. The website is always current with what is currently available and with what we know is coming up. Keep an eye on the website though because it changes regularly. If it is not listed on the website, then it is not available.

Our Commitment

What Our Tenants Think

Our Blog

How to Pick the Right Property Management Company

Picking the right company to manage your investment property can mean the difference between saving you thousands of dollars versus costing you thousands of dollars. A good management company should be able to prevent a lot of problems before they happen. If they are organized, they should have form letters

Read More

Innovative Mortgage Alliance

  • We strive for a three week closing
  • Your own portal to view live progress of files and upload important docs
  • Four business hour response time, or less
  • We pay per diem if escrow closes late for reasons within our control
  • Same Day Pre-Approvals
  • We’ll strive to provide you the lowest rates and fees possible
  • Twice weekly communication on files in process
https://www.innovativerates.com/

Quality Restoration

Quality Restoration has been helping individuals, families, and businesses recover from unexpected losses due to flood, fire, and other natural disasters since 2001. They are experts at navigating the insurance claims process. They work with your insurance company, as your advocate, to ensure that you are made whole in every way possible. No one plans to have a flood, fire, or some other natural disaster; but when it happens, it’s nice to know that the friendly team at Quality Restoration will be there for you 24 hours a day 7 days a week, 365 days a year.

http://www.qrestore.com/

Anchor Property Maintenance

With 15+ years of experience in the construction world, we have the skills to fix just about anything. Anchor Property Maintenance officially started in 2017 providing services from little repairs to full remodels. Our favorite projects are the unique ones that other people can’t quite figure out or rather not do. We are passionate about quality work and always strive to go above and beyond to make that happen!

https://www.anchorpropertymaintenance.com/

Free Rent Analysis

Step 1 of 5